Phase 3 Training - TM Point

20 October 2008 @ TM Point, Rawang

Here goes my final phase of my training, at TM Point. This time, we're supposed to be the front liners and get connected with the customers directly.


Don't know why, I've been assigned to Rawang again. At first I thought I'll be going to the one in Kepong as it's the nearest to my house.


Working in TM Point in rather interesting. You get to see all sorts of people coming in shooting all kinds of questions where some could possibly be no answers to them.


I'm not alone. My training mates in the same branch are ChiaPoh [again, coz' she stays in Rawang] and Lieza [which I can't understand how she was assigned to Rawang while she stays in Wangsa Maju!].


For the past two weeks, we mostly took charge of the Customer Premises Equipment (CPE) Counter.


Our job, to sell phones, to explain the functions of the phones and to persuade customers to get a higher end phone, which we failed miserably. C'mon, who wants to get an expensive phone where they hardly make any calls through fixed line nowadays?


Well, we don't only sell phones but also all sorts of cards. iTalk, Xpax reload card, TM Net prepaid card and credit card. In fact, we sold more of these cards to the phones. People don't buy phones every now and then, if you get what I mean.


Then, I walked around to the back alley and found these!


Loads of spoiled telephones... I wonder why they keep there for, collect dust?


Next, I found a TM neck tie hanging on a door knob. All the male staffs in TM Point are supposed to wear this blue tie everyday. Well, I don't need to because I'm higher ranked. Haha.. perasan....


On the last day, we took photos with all the staffs. Here are the male staffs, who taught us a lot while we're at the CPE counter.


And the female staffs, which most of them are in charge of handling bill payments, complaints and new applications. A very nice bunch of people there.


My training has officially ended on the last day of October. Had a blast time and glad to know all these nice and friendly people throughout the six weeks. Billy, out.